Notice of Privacy Practices

RICHMOND DENTAL SPA

9305 Quioccasin Rd Ste A, Richmond, VA 23229  

Phone: 804-750-1080 | Fax: 804-750-1880  

Email: info@RichmondDentalSpa.com |  Website: www.RichmondDentalSpa.com

THIS NOTICE DESCRIBES HOW YOUR MEDICAL INFORMATION MAY BE USED AND DISCLOSED AND HOW YOU CAN ACCESS THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.

• Use of Your Health Information

 We use your health information for:

1. Treatment: Scheduling appointments, providing dental care, and communicating with other healthcare providers.
2. Payment: Billing your insurance or collecting payment for services.
3. Healthcare Operations: Office management tasks like audits, quality assurance, and legal matters.

We may also disclose your information for legal requirements, public health purposes, or law enforcement.

• Special Situations

We require your written consent before disclosing information about:

1. HIV/AIDS
2. Substance Abuse
3. Mental Health Services

• Your Rights

You have the right to:

1. Request limitations** on how your information is used.
2. Inspect and copy your health records.
3. Amend your health information, if it is incomplete or inaccurate.
4. Receive a list of disclosures, we’ve made of your health information.
5. Get a paper copy of this notice at any time.

• Text Message Communication

By providing your cell phone number, you agree to receive text messages for appointment reminders and health-related communications. You can opt out by replying "STOP." Standard messaging rates may apply.

• AI-Enhanced Communication

To improve our service, we use AI-powered communication systems for:

- Appointment requests and scheduling

- Answering phone calls

- Sending appointment confirmations and follow-up communications

- Marketing promotions and discounted offers

Our AI systems are designed to protect your privacy and handle your information in accordance with this Notice of Privacy Practices.

Consent for AI-Enhanced Communication

By providing your contact information, you agree to receive AI-assisted communications from Richmond Dental Spa for the purposes listed above. You can opt out of these communications at any time by contacting our office.

• Privacy Complaints

If you feel your privacy rights have been violated, you can file a complaint with us or with the U.S. Department of Health and Human Services:

Office for Civil Rights: www.hhs.gov/ocr/privacy/hipaa/complaints/ | 1-800-368-1019

We will not retaliate for filing a complaint.